FAQ

Frequently Asked Questions

What are the delivery times?
Delivery times are indicated at the time of your order. You will also receive tracking information once your order has been shipped.

How can I track my order?
Once your order has been shipped, you will receive an email containing the necessary information to track your package.

What payment methods are accepted?
We securely accept the main payment methods available in our store.

Can I return my order?
Yes. If you wish to make a return, please consult our Refund and Return Policy for conditions and procedures.

How do I contact NOVAALUNE?
For any questions, you can contact us via our Contact page.

Are my payments secure?
Yes, payments made on NOVAALUNE are processed securely.